Privacy and Security

Last update: October 8, 2007

Protecting your privacy is important to Schnee's. We are committed to respecting your privacy and the security of personal information. Our privacy policy describes the information we collect and how we use it. Please take a moment to read the following policy.

Questions and feedback are always welcome. For privacy-related issues, please contact us at:


Schnee's Inc.
37 East Main Street
Bozeman, MT 59715
Phone: 800-922-1562
Fax: 406-587-7789
E-mail: service@schnees.com


Information We Collect

We may collect information (including name, address, telephone number, e-mail address and, when necessary, credit card information) when you:

  • Place an order from our catalogs or on our Web site
  • Make a purchase at one of our Retail stores
  • Return an item or make an exchange
  • Participate in our footwear rebuilding program
  • Request a catalog
  • Receive a gift package
  • Ask a question of our Frequently Asked Question database
  • Create an account at Schnees.com
  • Subscribe to our Schnee's Electronic Newsletters
  • Are referred to us through a marketing promotion

Website Visitor and Online Information We Collect

When you browse the Schnees.com website, you are able to do so anonymously. However, your browser does automatically tell us the type of computer and operating system you are using.

The Schnee's website uses cookies. Specifically, the website will set a temporary "session cookie" that lasts the length of your visit to the site, and allows us to collect information on what you view on the site. However, this information is not in any way identified with you personally, unless you choose to browse the site while signed in. We use this information to study usage and navigation patterns so we can improve our site's convenience and ease of use.

E-mail messages we send you may contain hypertext links back to our web site. We track clicks to these links to help us determine your interest in particular topics and measure the effectiveness of our customer and marketing communications.

Using Information We Collect

Schnee's collects and uses your personal information to better serve you before and after shopping with us. In order to do this, we collect information that allows us to:

  • Process and track your order
  • Contact you about the status of an order
  • Provide you with Customer Service information and support
  • Send you the Schnee's Electronic Newsletters, if requested
  • Send you catalogs or promotional offers we believe will be of interest to you.
  • Identify your product and service preferences
  • Customize and tailor our communications to you
  • Alert you to product recalls or information about products you have purchased.

To control what kind of communications you receive from Schnee's, follow the My Account button on our web site.

Information We Share with Others

We contract with other companies to provide certain services, including credit card processing, shipping, e-mail distribution and mailing services. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited form using this information for their own marketing purposes or from sharing this information with anyone other than Schnee's.

From time to time, we make our mailing list (names and addresses only) and general shopping activity available to carefully screened companies whose products and services we believe will be of interest to you. If you prefer that we do not share any information with these companies, please contact us.

At times we may be required by law or legal process to disclose your personal information.

How we use E-mail

When you provide us with your e-mail address, we may send you e-mail messages necessary to process your order or respond to a request. For example, after you place and order at Schnees.com, you will receive an e-mail confirmation and, in most cases, an e-mail with package tracking information.

It is our intent to send you promotional e-mail (Our Schnee's E-News) only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the newsletter.

Links to Other Sites

Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of Schnee's and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Updating and Reviewing Your Information

You have access to the contact information we have about you. To review and update your contact information, use the My Account button on our website. If you would like to review other personal information that Schnee's may have about you, e-mail us at service@schnees.com.

Your Preferences

We offer choices on the types of information you receive from us. If you prefer not to receive catalogs or other communications from Schnee's, please contact us at the address shown below. If you no longer wish to receive our Schnee's Electronic Newsletters you also may contact us at the address below or unsubscribe using the link provided in each edition of the e-mail.

If you do not want to receive mailing from other carefully screened companies, please contact us at:


Schnee's Inc.
37 East Main Street
Bozeman, MT 59715
Phone: 800-922-1562
Fax: 406-587-7789
E-mail: service@schnees.com


Please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to identify your correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.

Security

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. Schnee's safeguards the security of our data with physical, electronic, and internal management procedures.

We employ technologies including Secure Socket Layers (SSL), the industry standard, for transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code.

When youve finished browsing and shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Once youve entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear on the lower status bar of your browser to notify you of this change. You will remain in this secure zone for the entire checkout process. (If you do not see the lock in Internet Explorer, click View/Status Bar.)

To ensure our customer security and site performance, our web servers are hosted off-site.

If you are still unsure of giving your credit card over the Internet, please feel free to phone, fax, or mail your order to us.


Schnee's Inc.
37 East Main Street
Bozeman, MT 59715
Phone: 800-922-1562
Fax: 406-587-7789


If you have any further question regarding your online security, please contact us at 800-922-1562 or e-mail us at service@schnees.com.

Privacy of Children on Our Website

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes

The Schnee's Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.